Home Cleaning Services FAQ

1. Do you bring your own cleaning supplies?

Yes, I bring all of my own cleaning supplies and equipment. I use products that are effective, safe, and home-friendly. If you prefer I use something specific, just let me know — I’m happy to use what makes you most comfortable.

2. Are you the one who will be cleaning my home?

Yes. I’m the only person who cleans, communicates, and cares for your home. You’ll always know exactly who is coming through your door.

3. What areas do you serve?

I proudly serve Sumter, Dalzell, and the nearby surrounding areas. If you’re unsure whether you’re in my service area, feel free to reach out and ask.

4. How do I book a cleaning?

You can message me through my website, text, call, or email. I personally respond to every message within 24 hours.

5. How do you price your cleanings?

Pricing is based on the size of the home, the type of cleaning, and the condition of the space. I’ll give you a clear, personalized cleaning quote before anything is scheduled so you always know what to expect.

6. Do you offer one-time cleanings?

Yes. Whether you need a one-time deep clean, a move-out clean, or just a fresh start, I’m happy to help.

7. Do you clean with pets in the home?

Absolutely. I love pets, and I’m comfortable working around them. If your pet is nervous around visitors or vacuums, just let me know so I can make the experience easier for them.

8. What should I do to prepare for my cleaning?

Nothing major — just pick up personal items so I can reach surfaces easily. If there’s anything special you want me to focus on, you can tell me ahead of time or leave a note.

9. What is your cancellation policy?

I completely understand that life happens. If you need to cancel or reschedule, please let me know as soon as possible. For cancellations made within 10 hours of your scheduled cleaning, a 50% cancellation fee will be charged. This helps cover the time I’ve set aside just for you and the appointments I may have turned away.

10. What forms of payment do you accept?

I accept cash, card, and digital payments. Whatever is easiest for you works for me.

11. Do you offer recurring cleanings?

Yes. Weekly, bi-weekly, and monthly recurring cleanings are available. Recurring clients get priority scheduling.

12. What if I have a question that isn’t listed here?

Please reach out anytime. I’m always happy to help, and I personally respond to every message within 24 hours.